Diabetes Clinical Educator (DCE)

The Diabetes Clinical Educator (DCE) provides individual or group training, diabetes education, and follow up for all patients on current Medtronic products and technologies. Ensures optimum patient outcomes by training on pump therapy, CGM therapy and CareLink to ensure appropriate therapy settings and continuation of care. The DCE works under the direction of the District Clinical Supervisor and will provide training and education across multiple territories. We have positions available in Long Island, NY and New Brunswick, NJ.

The Diabetes Group at Medtronic is part of Medtronic plc, the global leader in medical technology. We are committed to ongoing breakthrough developments in leading-edge technology, unrivaled service and support, and uncompromising leadership. Medtronic is working with the global community to change the way people manage diabetes.

Together, we will transform diabetes care by expanding access, integrating care and improving outcomes, so people with diabetes can enjoy greater freedom and better health. The Intensive Insulin Management Business Unit: This business unit serves the needs of those with type 1 diabetes and those who use intensive insulin regimens with type 2 diabetes. This business unit is our history and our heritage, and where we have offered a comprehensive approach to improve outcomes and care. We remain committed to innovation so that we can develop an artificial pancreas and close the loop.

Sets up and facilitates in-person and group education including diabetes education classes, pump starts, CGM starts, Manual Mode starts, Auto Mode starts, advanced features, and CareLink Therapy Review.
Facilitates webinars, conference calls, or other computer based training offerings.
Provides ongoing patient educational support.
Proactively makes educationally focused outbound calls to patients at risk for therapy attrition with the overall goal of recapturing lost patients or directing them to an educational event.
May handle educational/training questions from patients directed from 24 HL and SOS teams.
Submits training documents that are accurate and legible within 48 hours of completing the training session.
Coordinates with territory teams on therapy changes, CareLink files, and other patient related topics so territory teams may follow up with HCPs.
Plans group trainings in alignment with territory teams and district quarterly training goals.
Helps to find location, set up, invite people, facilitate, and follow up with patients after training events.
Proactively shares in the district and territory teams planning sessions.

An Associate’s Degree with a minimum one (1) year of clinical experience.
A valid registered license in one or more of the following fields:
Registered Nurse (RN)
Registered Dietitian (RD)
Physicians Assistant (PA)
Nurse Practitioner (NP)

A basic understanding of the diabetes disease state and current therapy options.
Certified Pump Trainer or experience training customers on insulin pumps.
Certified Diabetes Educator (CDE).
Bilingual (Spanish) is strongly preferred for some areas of the country.
Ability to work evenings, weekends, or on call periodically.
Comprehensive knowledge of the diabetes disease state and experience training/educating patients on Medtronic products and technologies.
Experience as a Certified Product Trainer for minimum of 1 year.
Experience with WebEx, excel, and PowerPoint.

Skills/ Competencies:
Excellent verbal and written communication skills are required.
Excellent presentation skills.
Basic computer knowledge.
Good organization skills and the ability to handle multiple tasks are required.
Ability to work either in a team orientated environment or work independently.
Positive and enthusiastic attitude and ability to effectively work and interact with all levels within the organization.
Strong prioritization and organizational skills; demonstrated ability to be flexible to changing priorities

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.

Travel by automobile and airplane is required, as is the ability to drive over four hours consecutively. Must be able to drive approximately 75% of the time within assigned district and may require overnight travel.

Must have a valid driver’s license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.uscis.gov/e-verify/employees