Theatre Associate Oprtns – PT

It’s an exciting time to join Marcus Theatres! We are seeking Theatre Associates to join our team.

Marcus Theatres’ facilities are leaders in their industry, offering the latest amenities and technology in stadium seating, digital sound, innovative food and beverage concepts and 72-feet-wide UltraScreens. The company serves movie and restaurant goers in major Midwest markets including Milwaukee and Madison, Wisconsin, the Twin Cities, greater Chicago, Omaha and Lincoln, Nebraska, Fargo, North Dakota, Iowa City, Iowa and Columbus, Ohio.

Your new responsibilities as a Marcus Theatre Associate will be

– Complete transactions by greeting each guest, identifying the guest’s request, completing loyalty transactions and thanking the guest
– Ensure the security of all box office cash and tickets
– Meet sales expectations through loyalty card sales, suggestive selling, upselling and sampling
– Distribute and understand how to operate assisted movie-going equipment
– Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change
– Perform daily concession maintenance duties, including daily stocking
– Make certain guest service is friendly, helpful and fast
– Control access to theatre by greeting, directing guests and tearing tickets
– Enforce ratings to keep underage guests from accessing auditoriums with adult content
– Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior
– Assist with crowd control and seating of guests in auditoriums
– Follow instructions on safe use of all chemicals/cleaning materials
– Answer questions from guests and resolve any concerns
– Uphold Marcus’ high standards and deliver entertaining company-wide programs
– Assist with other functions as instructed by the General Manager

You’ll also be required to demonstrate

– Excellent guest service skills and follow-up
– Standing, walking, lifting, twisting and bending on a frequent basis
– Capability to communicate and work effectively with guests in a high-volume setting
– Good verbal communication skills as well as math and cash-handling skills