Geek Squad Senior Agent – Repair Services

What does a Geek Squad Senior Agent do?

The Geek Squad Senior Agent is an expert in the fulfillment of Geek Squad services and is responsible for training and coaching agents to repair and service in accordance with Geek Squad’s high standards and Best Buy’s Customer promise. The Geek Squad Senior Agent leads a team of Geek Squad Agents in the Precinct, as well as acting as a role model in performing Client and store repairs and services, inspiring a world class Client experience and providing motivation that enables exceptional business results. This leader is a brand ambassador for Geek Squad and Best Buy.

Job Responsibillities Include:
* Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair/service, and follow up.
* Utilize employee and Client feedback, scorecards and financial results to review the business. Works with leader(s) to build and implement business support plans to better capitalize on business opportunities.
* Provide on-going coaching, training and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service inclusive of scope of work for In Home Services.
* Work to prevent returns and exchanges by testing units that come back and educating customers on product usage.
* Performs product maintenance, repairs and technology services as necessary while working direclty with clients.

What are the Professional Requirements of a Geek Squad Senior Agent?

Basic Qualifications
* Previous experience in sales, customer service or related field
* Ability to successfully coach and mentor others
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications
* Previous experience with coaching and recognition
* 6 months experience in sales environment

Reklamy

Operations Agent

Effectively coordinate and communicate with all departments to ensure the safe loading of aircraft.

Essential Duties and Responsibilities:

Support standard work to achieve On Time and safe performance.

Responsible for delay prevention and cancel impact mitigation, thru issue resolution or escalation to station
leadership as required.

Primary operational contact for all internal and external partners.

Effectively communicate and interact with both internal and external departments and agencies in the
performance of their work.

Prepare and compile flight departure paperwork as needed, audit and file flight paperwork and fuel service records.

Support and assist in planning and coordinating irregular operations including Long Tarmac Delay situations
and reporting.

Support customer and baggage coordination.

Plan and manage gate and remote parking.

Update Flight Information in all applicable programs.

May also be required to perform Ramp Service functions as needed.

Other duties as assigned.
Requirements

Must be 18 years of age.

Must have a High school diploma, GED.

Ability to proficiently read, write and speak English.

Excellent communication skills.

Able to remain calm and efficient under pressure.

Must have current driver’s license with no violations.

Competent in handling difficult situations.

Ability to safely lift up to 70 pounds.

Advanced computer skills.

Must pass all pre-employment testing to include drug testing and a physical.

Must be able to obtain and maintain all required Airports and Custom badges/seals.

Must be able and flexible to work variables shifts including overtime, weekends and holidays.

Work is done partially outdoors.
Must be comfortable working in all weather conditions.

Geek Squad Agent (Union City Market)

What does a Geek Squad Agent do?
Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV, and getting paid for it, make you salivate? If you answered yes to any of these questions, congratulations, your dream career might be waiting for you at Geek Squad.

Geek Squad Agents travel to clients home to perform delivery and basic installation of home theater/satellite/multi-room audio and computer products, provide technical advice and assistance to clients. Installation ranges from basic audio/video connectivity to assisting other agents in fishing wires through walls for advanced home theater installations. Geek Squad Agents may ride with other agents for two-person installations but ride alone on simpler jobs. All installation and computer repair service must meet the highest standards set forth by the Geek Squad while assuring a professional and safe working environment. Agents are expected to ask lifestyle questions while in the home, suggesting additional products and services to enhance the clients experience. Agents must have strong customer service skills to act as a company representative in the clients home and to act as a consultant in the store.

70% of your time you will:
* Consult with customer to ensure expectations match their needs/wants.
* Travel via company vehicle to customers home, performing basic delivery, setup, network and/or repair of consumer electronic products.
* Consistently deliver on the promise of Do it right, do it swiftly, and keep the customer informed.

30% of your time you will:
* Maintain skills required to perform basic consumer electronic integration work.
* Maintain skills required for specialization in computing.
* Actively seek opportunities to increase and leverage skills.

What are the Professional Requirements of a Geek Squad Agent?
Basic Requirements:
* High school diploma or equivalent
* 3 months experience in consumer electronics delivery, integration, network and/or repair
* 3 months job related experience with in-home customer contact
* 21 years of age or more
* Current valid driver’s license and a clear driving record
* Lift or maneuver 75 lb. with or without reasonable accommodation and team lift up to 150 lb.

Preferred Requirements:
* 6 months retail experience
* 2 year associate degree or higher
* Low-voltage license
* Trade License
* 1 year professional trade experience

Reservations Sales Agent – The Savoy Hotel

The Savoy Hotel in Miami Beach is an intimate and charming Art Deco retreat. One of the few hotels along famed Ocean Drive offering guests private beach access, the landmark Savoy is the perfect destination for travelers who want comfort, location, and style. Step inside the gated grounds, just steps away from the excitement of the Ocean Drive Promenade, and you are immersed in a lush two-acre courtyard.
Listed on America’s Official Register of Historic Places, The Savoy is a classic South Beach enclave. The resort hosts two relaxing pools, each with ocean views, and indoor and outdoor dining at the Terrace Restaurant.
The Reservations Sales Agent must be able to handle incoming calls at a fast pace while building rapport, find the wants, needs and desires of the potential guest, closing the sale within 4 to 7 minutes of the initial call. Reservation Sales Agents will be responsible for their overall self-performance and revenue production, while meeting minimum goals of the company. Schedule adherence and attendance is key.
ESSENTIAL JOB FUNCTIONS
* Responsible for answering incoming sales calls and selling the features and benefits of the hotel

* Responsible for the overall performance and productivity of reservation sales
* Provide highest levels of sales conversions and customer service excellence

* Maintain strategy on ensuring customer satisfaction on all sales transactions

* Ensure adherence to sales methodologies are being followed to maintain competitive edge

* Aids in providing team motivation and development to maximize sales opportunities

* Answer customer’s inquiries regarding existing and new reservations
* Maintain a service level of 95% or higher on secret shopper reports

* Resolve any issues that a guest might encounter with a future or past booking

* Accurately represent the Resort and all its services

* Drive resort revenue through outbound call campaigns

* Perform other duties and responsibilities as assigned
EXPERIENCE/EDUCATION:
Must have at least one year of experience, within a hotel/resort is preferred.

The Savoy Hotel is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
Pre-employment background screening will be conducted.

DFWP/EEO/AA/Minorities/Females/Disabled/Veterans

Customer Service Agent

We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. Do you catch yourself searching the sky when you hear an airplane flying overhead? Embrace your passion for aviation and let your career take off with Menzies Aviation. As a leading global provider of Passenger Services, Ramp Handling, Cargo Handling, Technical Support and Fuelling services, we provide a range of career opportunities. View our video to see how members of our leadership team started their careers with Menzies Aviation https://youtu.be/O-EYcIUrOks
View our Customer Services Agent video here: https://youtu.be/BZpbmlbdAtk
As a member of our customer services team you will be assisting passengers and their property to arrive safely at their destinations. Since you will be in a public facing role and because we want to ensure that you always look your very best when interacting with our customers, you will be issued with a company uniform. You will be expected to always wear your uniform and to keep it neat and clean.
You will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers’ documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver’s license with a clear driving record.
You will need to be able to perform simple mathematical functions such as adding, subtracting, multiplying, and dividing as you will need to interpret aircraft weight and balance loading instructions, hazardous material, identification labels, aircraft loading manifests, and baggage and cargo routing tags. You and your team will be required to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures.
We cross-train our employees so you may be expected to work in other areas of the operation. While previous experience may be beneficial, it is not required as we provide classroom and on the job training to ensure you are fully trained for your new position prior to starting.
Requirements To be part of our high performing team, you will need to be at least 18 years of age, be able to speak, read and write in English proficiently and have authorization to work in the US. Computer skills are required as you will be using computer based systems to perform your primary job duties.
All airport staff working airside must be badged by the relevant airport authority. In order to obtain an airport identification badge with a customs seal, you will need to pass all FBI and other background checks.
We take the safety of our staff, customers and passengers seriously and as such, you will have to be willing to submit and pass a drug and physical abilities test. You will be handling passenger’s luggage which will require you to lift and move up to 70lbs.
The job is primarily done indoors but at times you will be required to work outdoors. A flexible schedule is needed due to the ever changing airline schedules.
Apply now to join the Menzies team – a team that delivers excellence from touchdown to take-off

Ramp Agent

We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. Do you catch yourself searching the sky when you hear an airplane flying overhead? Embrace your passion for aviation and let your career take off with Menzies Aviation. As a leading global provider of Passenger Services, Ramp Handling, Cargo Handling, Technical Support and Fuelling services, we provide a range of career opportunities. View our video to see how members of our leadership team started their careers with Menzies Aviation https://youtu.be/O-EYcIUrOks
View our Ramp Agent video here: https://youtu.be/I2DClpoDtcI
As a member of our ramp team you will be assisting passengers and their property to arrive safely at their destinations. You will work within a team to load and unload luggage, freight and cargo on and off commercial aircraft. You will be driving and operating small specialized commercial vehicles at times and as such you will require a valid driver’s license with a clear driving record.
You will need to be able to perform simple mathematical functions such as adding, subtracting, multiplying, and dividing as you will need to interpret aircraft weight and balance loading instructions, hazardous material, identification labels, aircraft loading manifests, and baggage and cargo routing tags. You and your team will be required to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures.
We cross-train our employees so you may be expected to work in other areas of the operation. While previous experience may be beneficial, it is not required as we provide classroom and on the job training to ensure you are fully trained for your new position prior to starting.
Requirements To be part of our high performing team, you will need to be at least 18 years of age, be able to speak, read and write in English proficiently and have authorization to work in the US.
All airport staff working airside must be badged by the relevant airport authority. In order to obtain an airport identification badge with a customs seal, you will need to pass all FBI and other background checks.
We take the safety of our staff, customers and passengers seriously and as such, you will have to be willing to submit and pass a drug and physical abilities test. The job is a physical job and requires lifting up to 70lbs continuously, pushing, pulling, bending, stretching and frequent kneeling.
The job is primarily is done outdoors which will require you to work in all weather conditions. A flexible schedule is needed due to the ever changing airline schedules.
Apply now to join the Menzies team – a team that delivers excellence from touchdown to take-off

Geek Squad Advanced Repair Agent

What does a Geek Squad Advanced Repair Agent do?
Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV, and getting paid for it, make you salivate? If you answered yes to any of these questions, congratulations, your dream career might be waiting for you at Geek Squad. We invite you to join our illustrious ranks.

A Geek Squad Advanced Repair Agent is a brand ambassador for both the Geek Squad and Best Buy brands. They quickly and accurately diagnose technology issues and create robust solutions as needed. They identify and take advantage of opportunities to improve the process of assessing, testing and performing store and customer repairs. They help other employees understand how to successfully use the range of Geek Squad resources in solving customer needs to ensure no customer is ever left unserved or underserved.

80% of your time you will:
* Maintain, repair, and service products aligning with customers definition of fix.

20% of your time you will:
* Perform backup for other agents.
* Perform other duties as assigned.

What are the professional requirements for a Geek Squad Advanced Repair Agent?
Basic Requirements:
* 3-6 months experience in customer service
* 1+ years experience diagnosing or repairing PCs or consumer electronics

Preferred Requirements:
* High School diploma or equivalent
* Associate degree in PC repair/Networking
* 1+ years retail or customer service experience
* A+ certification or equivalent

Geek Squad Consultation Agent

What does a Geek Squad Consultation Agent do?
Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV, and getting paid for it, make you salivate? If you answered yes to any of these questions, congratulations, your dream career might be waiting for you at Geek Squad. We invite you to join our illustrious ranks.

A Geek Squad Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.

70% of your time you will:
* Engage customers using selling skills to provide solutions aligning with their definition of fix.

30% of your time you will:
* Work with the sales team, explaining services and technology to help them achieve business goals.
* Perform other duties as assigned.

What are the Professional Requirements of a Geek Squad Consultation Agent?

Basic Requirements:
* 3-6 months working experience

Preferred Requirements:
* High School diploma or equivalent
* Associate degree in general electronics or computer repair
* 1+ years retail or customer service experience
* 1+ years experience diagnosing or repairing PCs or consumer electronics

Inbound Travel Agent (NEW)

„Assisting Inbound Business Customers with their Corporate Travel Bookings.

Must be professional and have previous international travel booking experience.
We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

Duties/Responsibilities:
Language/Communication
Excellent written and oral communications
Position will require inbound, outbound (callbacks), and email communications.
Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency
Fluency and comprehension in the language requirements for the specific point of sale (spoken and written)
Accent neutral verbal/written communication skills as verified by approved formal test
Strong listening skills: active listening; able to appreciate the context of the business traveler’s experience
Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer
Minimum 1-year experience demonstrated use of these communications skills in prior experience

Soft Skills:

Travel savvy: Passion for travel
Experience with travel reservations
Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer.
Anticipate customer needs – displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc.
Polished delivery: ability to communicate in a structured and effective manner
Excellent time management: ability to multi-task to solve issue for customer, while managing time
Quick learner: ability to ramp up quickly and act on feedback constructively
De-escalate customer situations, manage customer expectations and follow-up on customer commitments
Passion for service, one call resolution and tailoring the solution for the caller

Technical Skills:

Fast accurate typing skills
Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows)
Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a
single screen)
General database searching skills
High speed data entry speed and accuracy
Ability to multitask in multiple windows of activity on computer screen
Basic math skills (adding, subtracting and basic calculations)
Geography skills (countries around the world, latitude, longitude or an aptitude to learn)
International faring skills (or an aptitude to learn)
Typing 35 wpm as verified by a formal test
ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc.
Proficiency in a multi-system environment

Qualifications: Experience, Education, and Certification:

High school degree or equivalent (required)
College degree preferred
1-2 years of experience with a corporate travel agency
2-3 years of experience with an airline reservations system
1-2 years of experience with international offerings
Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service
Knowledge of international exchange rate calculation and taxes
Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation,
Strong aptitude/understanding for exchanges
Travel agency experience highly desired
Experienced in telemarketing/sales
1-3 years GDS experience

To Apply To Become A CSR Agent:

Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member.

Please reference agent id code MJOLJACQUELINEHUNT on your registration submission.

Office: 1*405*418*6160

Inbound Travel Agent (NEW)

„Assisting Inbound Business Customers with their Corporate Travel Bookings.

Must be professional and have previous international travel booking experience.
We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

Duties/Responsibilities:
Language/Communication
Excellent written and oral communications
Position will require inbound, outbound (callbacks), and email communications.
Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency
Fluency and comprehension in the language requirements for the specific point of sale (spoken and written)
Accent neutral verbal/written communication skills as verified by approved formal test
Strong listening skills: active listening; able to appreciate the context of the business traveler’s experience
Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer
Minimum 1-year experience demonstrated use of these communications skills in prior experience

Soft Skills:

Travel savvy: Passion for travel
Experience with travel reservations
Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer.
Anticipate customer needs – displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc.
Polished delivery: ability to communicate in a structured and effective manner
Excellent time management: ability to multi-task to solve issue for customer, while managing time
Quick learner: ability to ramp up quickly and act on feedback constructively
De-escalate customer situations, manage customer expectations and follow-up on customer commitments
Passion for service, one call resolution and tailoring the solution for the caller

Technical Skills:

Fast accurate typing skills
Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows)
Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a
single screen)
General database searching skills
High speed data entry speed and accuracy
Ability to multitask in multiple windows of activity on computer screen
Basic math skills (adding, subtracting and basic calculations)
Geography skills (countries around the world, latitude, longitude or an aptitude to learn)
International faring skills (or an aptitude to learn)
Typing 35 wpm as verified by a formal test
ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc.
Proficiency in a multi-system environment

Qualifications: Experience, Education, and Certification:

High school degree or equivalent (required)
College degree preferred
1-2 years of experience with a corporate travel agency
2-3 years of experience with an airline reservations system
1-2 years of experience with international offerings
Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service
Knowledge of international exchange rate calculation and taxes
Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation,
Strong aptitude/understanding for exchanges
Travel agency experience highly desired
Experienced in telemarketing/sales
1-3 years GDS experience

To Apply To Become A CSR Agent:

Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member.

Please reference agent id code MJOLJACQUELINEHUNT on your registration submission.

Office: 1*405*418*6160