Store Phone Operator

What does a Best Buy Store Phone Operator do?

Best Buy Store Phone Operator excels at providing over-the-phone support, while maintaining close working relationships with neighboring stores. They accumulate the appropriate knowledge and expertise through continuous learning and self-development.

The Best Buy Store Phone Operator provides fast and friendly over-the-phone support for all customers. Develops strong rapport with the customer while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Represents and partners with surrounding locations to ensure the customer’s needs are met and that no customer is left unserved or underserved. Utilizes relevant resources to assist customers in answering questions or resolving their issues.

Job responsibilities include:
* Engage the customer using soft skills while solving issues, providing solutions, and customer support over the phone.
* Use cross-functional company resources and tools to meet customer needs.
* Understand basic Checkout, Customer Service (Price Match, Returns/Exchanges) and Store Pickup processes as outlined in SOP and policies listed on BestBuy.com.
* Ability to speak to weekly/daily promotions and offers.
* Maintain a knowledgeable partnership with nearby retail locations and associates.
* Accountable for driving positive customer feedback (NPS) survey results.

What are the Professional Requirements of a Best Buy Store Phone Operator?

Basic Qualifications
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications
* 3 months experience working in customer service, sales or related fields

Reklamy

Manager, Best Buy Appliances – Store 1452 (University Town Center)

What does a Best Buy Appliances Manager do?

The BBY Appliances Manager is responsible to manage the Appliances department within the standard operating platform to achieve maximum profitability. Maintaining a positive employee and customer experience, our BBY Appliances Manager must demonstrate the company values and business image of the company. Provide leadership to the Appliance staff to include setting clear expectations, giving direction, mentoring, and development of department sales personnel. Contribute to the delivery of optimal customer service by recruiting, training, scheduling and retaining customer focused full-time and part-time department personnel. This position is a part of the core Best Buy team and is responsible for building relationships with the core store team, as well as successful integration of the entire Appliance team within a Best Buy location. The BBY Appliances Manager is responsible for both individual and team Appliance sales, margin, Accessories and Service Contract performance from time of sale through delivery and installation. BBY Appliances Managers have extensive sales experience primarily in appliance sales and are considered Subject Matter Experts in the Appliances field.

30% of your time you will:
* Sales create relationships with customers to create repeat sales, identify customer needs and recommend appropriate solutions. Apply product knowledge and industry knowledge to each customer interaction. Approve price changes offered to customers prices within established guidelines and circumstances. Ensure traffic moves within the store and all customers receive service from sales staff.

30% of your time you will:
* Supervise 5-10 employees in an Appliance store. Require partnership with senior management to hire, counsel and terminate employees. Recommends pay changes and promotional opportunities of employees to senior management. Provide daily guidance to employees, direct daily work of all staff within the store, facilitate employee training.

20% of your time you will:
* Customer Service due to the length of the sale (initial interaction, sale, and delivery to install) follow up with customers, answer questions for customers, designers and contractors. Follow up on all scratch and dent issues. Offer customers compensation for scratch or dent deliveries. Know to call vendors with specific technical questions to answer customer questions. Track orders. Will act as final call for customer concerns, identifies the appropriate remedy for a customer concern. Governs pricing decisions and customer interactions within the store.

10% of your time you will:
* Apply understanding of design and building to the sale so the customer orders are correct to specification. Custom order cannot be returned. Must be able to apply basic measurement techniques and knowledge of built-in appliances.

5% of your time you will:
* Attend and possible coordinate vendor offered product training

5% of your time you will:
* Store opening and closing activities, ensure store is clean and bright,first call for security company

What are the Professional Requirements of a Best Buy Appliances Manager?
Basic Requirements:
* 1 Year Supervisory or Management experience OR 1 year of Military leadership inclusive of coaching, training, recognition and performance evaluation
* 2 years of experience in sales or customer service
* 1 year experience in logistics, operations, inventory or merchandising
* High School Diploma/Equivalent

Preferred Requirements:
* 1 year Appliance or Premium Luxury Product sales experience
* 1 year Experience in recruiting, hiring, and performance management
* Associate’s Degree in Business or related field

Specialty Sales Manager, Pacific Sales – Store 164 (SE Denver)

What does a Pacific Sales Specialty Store Manager do?

The Specialty Sales Manager provides a world-class customer experience and improve our efficiency as THE destination and authority for appliance technology products and services. The Specialty Sales Manager is accountable for managing the end-to-end operation of a Pacific Sales/Appliances specialty area within a Best Buy store in partnership with the General Manager. The Specialty Sales Manager provides work direction ensuring a world class employee and customer experience while driving exceptional business results. The Specialty Sales Manager is an expert in their respective department and applies holistic knowledge to drive profitable outcomes within their complex and diverse area.

As a Pacific Sales Specialty Store Manager, you will:
* Responsible for managing all aspects of the customer experience within their respective area through all touchpoints with Best Buy inside and outside of the store.
* Engages customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service.
* Responsible for coaching sales team to ensure a high level of sales and job proficiency. Ensure quality performance and development conversations occur consistent with company rhythm.
* Responsible for providing clear direction and communications on sales priorities, plans, and goals within their department.
* Accountable for driving positive outcomes of key sales indicators within their department in support of store Revenue, Margin, and NOP goals
* Responsible for implementing sales business strategies and department specific plans at the direction of the General Manager and company priorities.
* Responsible for building sales schedules and managing labor real-time throughout the week where course-correction is needed.
* Takes ownership of merchandising, inventory/shrink, services, and other aspects of operations in department in close partnership with store management team to ensure specialty area meets stringent standards and company growth / brand expectations.
* Responsible for monitoring sales results and progress against sales priorities monthly, weekly, daily, and real-time and course-correcting as needed.

What are the Professional Requirements of a Pacific Sales Specialty Store Manager?
Basic Qualifications:
* High School Diploma or equivalent
* 1 year Leadership experience inclusive of mentoring, coaching, problem solving, etc.
* 1 year Retail or other sales related experience required
* 1 year experience in business metrics or managing budgets

Preferred Qualifications:
* Associate or Bachelor Degree or above in Business, Sales Management or related field
* 1 year Appliance or Premium Luxury Product sales experience

General Manager – Store 21 (Iowa City)

Is it your calling to bring technology to life for the customer, drive sales and services and build a culture around having FUN at work while being the best at what you do? We are currently searching for an experienced General Manager to run a store with approximately $60M+ in annual revenue. Will that GM be you?

„We dream of a Best Buy that truly helps customers pursue their passions and enriches their lives with the help of technology.” – Best Buy Executive

What does a General Manager at Best Buy do?

As the General Manager, you’ll serve as the chief orchestrator with accountability for everything within the 4 walls of the store including revenue, profitability, and financial reporting. You’ll become part of the Best Buy family, a highly engaged family that values coaching, mentoring and growth while empowering employees to serve as a trusted advisor and solution provider for our customers’ varied needs. General Managers partner with all areas of the business, with our community partners, and with our trusted vendors to exceed the expectations of our customers.

Your job is to be a visionary: setting the tone for the store, connecting services to products and leading friendly competition along the way. Who doesn’t want bragging rights?

Key accountabilities:
* Drive profitability across all channels through analysis of sales trends
* Own and promote brand standards in alignment with company vision
* Motivate and inspire the team to sell, grow, and have fun while being the best
* Identify, develop, and retain internal talent; recruit and build relationships with external talent
* Conduct motivating store meetings, learn new skills at district/territory meetings and run special projects/initiatives to enhance the customer experience and our bottom line

You are required to have:
* Three years of leadership experience in a customer facing sales setting -OR- three years of military leadership experience
* Three years of experience managing and reviewing operational expenses and revenue

We prefer candidates with:
* Associate’s degree or higher
* Experience working with consumer electronics

Assistant Store Manager, Sales – Store 351 (Fayetteville)

Is it your calling to bring technology to life for the customer, drive sales and services and build a culture around having FUN at work while being the best at what you do? We are currently searching for an Assistant Store Manager to run a store with approximately $60M+ in annual revenue. Will that be you?

„What technology can do for people in their lives is extraordinary.” – Best Buy Executive

What does an Assistant Store Manager at Best Buy do?

As an Assistant Store Manager – Sales, you’ll deliver a world-class customer experience while playing a vital role in implementing sales strategies, analyzing business results, and delivering on all aspects of the sales experience both inside and outside of the store.

Assistant Store Managers are an essential part of the management family with total store responsibility, training and mentoring of associates, building an effective sales culture, and driving positive outcomes for the company.

Key accountabilities:
* Build sales solutions that engage the customer and drive profitability
* Directly supervise, train, develop, and retain key holders and associates
* Celebrate and recognize successful moments everyday
* Encourage friendly and fun internal competition complete with bragging rights
* Integrate strategic partnerships to further sales, training, and customer success initiatives
* Build a diverse pipeline of talent for future opportunities

You are required to have:
* Two years of supervisory experience in a customer facing sales setting -OR- two years of military leadership experience
* Two years of experience with sales and/or services
* One year of experience managing and reviewing operational expenses and revenue

We prefer candidates with:
* Associate’s degree or higher
* Experience working with consumer electronics

Store Phone Operator

What does a Best Buy Store Phone Operator do?

Best Buy Store Phone Operator excels at providing over-the-phone support, while maintaining close working relationships with neighboring stores. They accumulate the appropriate knowledge and expertise through continuous learning and self-development.

The Best Buy Store Phone Operator provides fast and friendly over-the-phone support for all customers. Develops strong rapport with the customer while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Represents and partners with surrounding locations to ensure the customer’s needs are met and that no customer is left unserved or underserved. Utilizes relevant resources to assist customers in answering questions or resolving their issues.

Job responsibilities include:
* Engage the customer using soft skills while solving issues, providing solutions, and customer support over the phone.
* Use cross-functional company resources and tools to meet customer needs.
* Understand basic Checkout, Customer Service (Price Match, Returns/Exchanges) and Store Pickup processes as outlined in SOP and policies listed on BestBuy.com.
* Ability to speak to weekly/daily promotions and offers.
* Maintain a knowledgeable partnership with nearby retail locations and associates.
* Accountable for driving positive customer feedback (NPS) survey results.

What are the Professional Requirements of a Best Buy Store Phone Operator?

Basic Qualifications:
* 3 months experience actively using and learning about customer electronics
* Prior experience in a team environment requiring clear, professional and effective communication
* Prior experience with recommending products, services or solutions to others

Preferred Qualifications:
* High School Diploma or equivalent
* 3 months experience working in customer service or sales
* 3 months experience in retail stores or environments

Assistant Store Manager, Operations (Woodbridge – Store 287)

Is it your calling to create efficient and effective experiences for customers and colleagues? Are you partial to creating a top-notch customer service experience? We are currently searching for an Assistant Store Manager to run a store with approximately $60M+ in annual revenue. Will that be you?

„What technology can do for people in their lives is extraordinary.” – Best Buy Executive

What does an Assistant Store Manager at Best Buy do?

As an Assistant Store Manager – Operations, you’ll play a vital role in creating a positive customer service experience throughout the store. In-store pickup, checkout, asset protection, inventory control, returns/exchanges/trade-in, recycling, and safety all fall into your big bucket of responsibilities that help a store run smoothly and ensure repeat business.

Assistant Store Managers are an essential part of the management family with total store responsibility, training and mentoring of associates, building an effective sales culture, and driving positive outcomes for the company.

Key accountabilities:
* Ensure efficient and effective customer experiences
* Oversee all store HR practices and audit compliance processes
* Monitor controllable expenses and partner with leadership for informed decision making
* Directly supervise, train, develop, and retain key holders and associates
* Build a diverse pipeline of talent for future opportunities
* Celebrate and recognize successful moments everyday

You are required to have:
* Two years of leadership experience in a customer facing sales setting -OR- two years of military leadership experience
* Two years of experience with sales and/or services
* One year of experience managing and reviewing operational expenses and revenue
* One year of operations experience

We prefer candidates with:
* Associate’s degree or higher
* Experience working with consumer electronics

Campus Store Accounting Specialist SE1055

Valencia College is now hiring a Campus Store Accounting Specialist SE1055.

Change lives, starting with your own.

There are plenty of places to find employment, but at Valencia College, you’ll find fulfillment. You’ll have the opportunity to improve the lives of students, our community and ultimately, our world. So if you are looking for more than just a job, then we are looking for you.

Valencia’s Total Rewards package, features:

Free medical and dental benefits

Generous paid time off – vacation leave, sick leave, personal days, spring break, winter break, other holidays

Florida retirement membership

YMCA membership benefits

Educational and Professional development opportunities for you and your dependents and so much more.

Location: Orlando, FL 32811 -West Campus

Department: Campus Store Operations

Salary: $34,296 – $39,440 per year

Closing Date: Wednesday, August 30, 2017 at 7:00pm EST

Note:
To apply with your resume and other related documents, click the orange „apply now” button. All documents must be uploaded at the time of application. This could include: resume, cover letter, all letters of reference, or any other applicable documents related to this position.

If you choose to apply with LinkedIn, click on the blue „Apply with LinkedIn” button. Please note that committee members will not be able to see your LinkedIn details if your settings are adjusted to private.

Specialty Sales Manager, Pacific Sales – Store 239 (West Oaks)

What does a Pacific Sales Specialty Store Manager do?

The Specialty Sales Manager provides a world-class customer experience and improve our efficiency as THE destination and authority for appliance technology products and services. The Specialty Sales Manager is accountable for managing the end-to-end operation of a Pacific Sales/Appliances specialty area within a Best Buy store in partnership with the General Manager. The Specialty Sales Manager provides work direction ensuring a world class employee and customer experience while driving exceptional business results. The Specialty Sales Manager is an expert in their respective department and applies holistic knowledge to drive profitable outcomes within their complex and diverse area.

As a Pacific Sales Specialty Store Manager, you will:
* Responsible for managing all aspects of the customer experience within their respective area through all touchpoints with Best Buy inside and outside of the store.
* Engages customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service.
* Responsible for coaching sales team to ensure a high level of sales and job proficiency. Ensure quality performance and development conversations occur consistent with company rhythm.
* Responsible for providing clear direction and communications on sales priorities, plans, and goals within their department.
* Accountable for driving positive outcomes of key sales indicators within their department in support of store Revenue, Margin, and NOP goals
* Responsible for implementing sales business strategies and department specific plans at the direction of the General Manager and company priorities.
* Responsible for building sales schedules and managing labor real-time throughout the week where course-correction is needed.
* Takes ownership of merchandising, inventory/shrink, services, and other aspects of operations in department in close partnership with store management team to ensure specialty area meets stringent standards and company growth / brand expectations.
* Responsible for monitoring sales results and progress against sales priorities monthly, weekly, daily, and real-time and course-correcting as needed.

What are the Professional Requirements of a Pacific Sales Specialty Store Manager?
Basic Qualifications:
* High School Diploma or equivalent
* 1 year Leadership experience inclusive of mentoring, coaching, problem solving, etc.
* 1 year Retail or other sales related experience required
* 1 year experience in business metrics or managing budgets

Preferred Qualifications:
* Associate or Bachelor Degree or above in Business, Sales Management or related field
* 1 year Appliance or Premium Luxury Product sales experience

Store Leader

Job purpose:

The primary purpose of the Store Leader position is to be a profitably lead the day-to-day operations of a Royal Farms store. The ideal candidate for the Royal Farms team would be a person

who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced

environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities:

Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards,

product knowledge and all other components of customer service

Respond to customer requests in a timely manner

Support and follow all safety and loss prevention initiatives

Building an effective retail team through, training and development; supplying meaningful and timely performance feedback

Implement strategy to maintain operational excellence and consistency in store cleanliness, customer service, food safety, merchandising, and just in time replenishment

Monitor and analyze business processes and results to profitably achieve Royal Farms goals

Adhere to the execution of established Royal Farms rules, policies, procedures, and systems

Ensure the proper execution of all Royal Farms marketing programs

Connect with the community in which we operate to establish positive relationships, development and store success

Keep the Royal Farms brand top of mind in every decision you make about the company

Provide leadership to their retail team members to ensure a pleasant customer service experience.

Respond to customer’s needs

Solicit customer feedback through various communication vehicles

Develop and implement a strategy that will consistently meet the expectations of all customers

Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up Highly effective communication

Ensure the proper execution of all Royal Farms marketing programs

Ensuring the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, etc.)

Resolution oriented in all Employee Relations (ER) activities; provides ER assistance to Store Leaders; is proactive in addressing ER needs

Ensuring the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, cash, etc.)

Complete other tasks as assigned

Qualifications:

The ideal candidate for the Store Leader position will:

Have consistently demonstrated strong leadership skills

Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are

Have strong written, verbal, and interpersonal communication skills

Possess strong supervisory, organizational skills, and basic computer skills

Be able to interact easily with diverse employees

Have at least two (2) to three (3) years restaurant/retail management experience

2 year college degree preferred

High school diploma or GED required

Must be at least 18 years old to be considered for the position

Have thorough knowledge of and be committed to Royal Farms culture and values

Be knowledgeable of and have the ability to use a personal computer

Basic business math and accounting skills, and strong analytical and decision-making skills

Must be able to travel as required

Must be available to work all shifts, weekends, and holidays based on business needs

Direct reports:

Retail team members